Last Updated: July 2026

At Kerala Herbals, we are committed to respecting and protecting your privacy. We understand the importance of safeguarding your personal information and strive to ensure that any information you provide is handled responsibly, securely, and transparently. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal data when using our website or contacting our team.

Information We Collect

When you interact with our website, book an appointment, or contact us through any of our communication channels, we may collect certain personal information that helps us provide our services efficiently. This information may include your name, email address, telephone number, appointment preferences, and any details you voluntarily share through contact forms or enquiries.

In addition to the information you provide directly, our website may automatically collect certain technical information such as your IP address, browser type, operating system, pages visited, referral source, and general browsing behaviour. This information is collected through cookies and analytics tools to help us improve website performance and user experience.

How We Use Your Information

The information you provide is used solely to deliver a better experience and respond to your requests. We may use your personal information to schedule appointments, respond to enquiries, provide customer support, communicate important updates regarding your appointments, improve our services, and enhance the functionality of our website.

We may also use anonymous analytical data to understand visitor behaviour, monitor website performance, and improve the content and services we offer. We only collect information that is relevant and necessary for these purposes.

Health Information

If you choose to share any health-related information while requesting an appointment or consultation, we treat that information with appropriate care and confidentiality. Such information is used only to better understand your enquiry and facilitate communication before or during your consultation.

Providing health information through the website is entirely voluntary. Please avoid sharing sensitive medical records or confidential documents through unsecured communication channels unless specifically requested by our team.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website. Cookies help remember your preferences, analyse website traffic, and enhance website functionality.

These technologies do not generally identify you personally but provide valuable insights that allow us to improve website performance and user experience. You can manage or disable cookies through your browser settings at any time, although doing so may affect certain features of the website.

How We Protect Your Information

We take reasonable technical and organisational measures to protect the personal information you share with us. Appropriate security practices are implemented to help prevent unauthorised access, disclosure, alteration, or misuse of your information.

While we continually work to maintain a secure environment, no website or method of electronic transmission can guarantee complete security. Therefore, although we take every reasonable precaution, we cannot guarantee absolute protection of information transmitted over the internet.

Sharing of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your information may only be shared when necessary with trusted service providers who assist in operating our website, managing appointments, providing technical support, or where disclosure is required by applicable law or legal authorities. Any third parties who process information on our behalf are expected to maintain appropriate confidentiality and security standards.

Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, Google Maps, or other third-party services for your convenience. Once you leave our website, you are subject to the privacy policies and practices of those third-party websites.

We encourage visitors to review the privacy policies of any external websites before providing personal information, as we are not responsible for their content or privacy practices.

Your Rights and Choices

You have the right to know how your personal information is collected and used. Subject to applicable laws, you may request access to the personal information we hold about you, request corrections to inaccurate information, ask for deletion of your personal information where appropriate, or withdraw consent for certain communications.

If you wish to exercise any of these rights or have questions regarding your personal information, you are welcome to contact us using the details provided below.

Children’s Privacy

Our website and services are intended for general audiences and are not designed to knowingly collect personal information from children without appropriate parental or guardian consent. If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to remove that information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, website functionality, or our business practices. Any updates will be published on this page with a revised “Last Updated” date. We encourage visitors to review this Privacy Policy periodically to remain informed about how we protect their information.

Contact Us

If you have any questions about this Privacy Policy, the way your personal information is handled, or wish to exercise your privacy rights, please feel free to contact us.

Kerala Herbals

Address: 535 High Road, Wembley, HA0 2DJ, London, United Kingdom

Phone: +44 7466 997575

Email: info@keralaherbals.co.uk 

Disclaimer

The information provided on this website is intended for general educational and informational purposes only. It should not be considered medical advice, diagnosis, or a substitute for consultation with a qualified healthcare professional. Any decisions regarding your health or treatment should always be made in consultation with an appropriately qualified medical practitioner. Any information submitted through this website is used only for communication and appointment-related purposes in accordance with this Privacy Policy.